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- Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations. Grade 12 or equivalent national qualification in gaming operations; Previous experience in a customer facing role.
- The casino offers more than 1,700 gaming machines, over 100 table games, as well as a poker room and sportsbook. Guests can enjoy over 15 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center.
Closing Date: 31 March 2013
Advert Code: N/A00814
Location: Cape Town
Job Purpose
- To deal specific games in accordance with external company controls as approved by the Gaming Board.
- To create an environment that enhances excellent customer service.
- To ensure that GrandWest ‘s values and culture are practised on a daily basis.
Education
- Grade 12 or equivalent.
- Produce an original certified copy of ID and Matric certificate upon request.
Experience
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Customer Service experience advantageous
Skills and Knowledge
- Strong Numerical Skills
- Strong people orientation
- A confident , outgoing personality
- Attention to detail
- High concentration levels
- Eagerness to learn
- Excellent communication skills
- A willingness to stand while working for long periods of time
- A willingness to work in a smoking environment
- A willingness to work shifts ( The ability to work within a 7 -day, 24-hour rotation roster )
- Successful completion of the 6 weeks Tables Training Programme
- Successful Gaming License Application
Key Performance Areas
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- To deal specific games to maximize proft through game control, numerical computation and game communication. Security of tables operation
- Occasional involvement with promotional activities
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How to Apply
